The construction of a new long-term care home, Glen Hill Terrace by Durham Christian Homes, was initially welcomed by the front-line care staff as a good news story for the community, the residents and their families. But the excitement of the new build on Glen Hill Drive in Whitby has, through over months of negotiations with their employer, turned to frustration for the front-line staff, who are being offered inferior working conditions and wages to continue to work at the home.